Contact the practice
Opening Times
| Monday | 8:00am to 8:00pm Appointments available from 8:30am, Practice Nurse appointments available 6.30pm - 8.00pm |
| Tuesday | 8:00am to 6:30pm Appointments available from 8:30am |
| Wednesday | 8:00am to 6:30pm Appointments available from 8:30am |
| Thursday | 8:00am to 6:30pm Appointments available from 8:30am |
| Friday | 8:00am to 6:30pm Appointments available from 8:30am |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
When the surgery is closed emergency GP cover is supplied by NHS 111 who will direct you to the appropriate service.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
How to make a complaint
We continually endeavour to maintain and improve our service for our patients. If you wish to comment on any aspects of our service, please speak to one of our receptionists who will be pleased to help. A copy of the practice complaints procedure is available to view or download below which complies with the NHS complaints procedure. You can raise a verbal or written complaint, or with the assistance of sign language or via a representative.
Email: WICCG.greasbygrouppractice@nhs.net for suggestions and complaints. PALS can offer independent advocacy on 0800 054 2137.
The practice is regulated by the Care Quality Commission, you can contact them on tel. 03000 616161, fax 03000 616 171 between 8.30 and 17.30 or write to them at CQC National Customer Services Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA or visit their website at www.cqc.org.uk.
