Practice Policies

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Subject Access Request Form

Comments, Suggestions and Complaints

We continually endeavour to maintain and improve our service for our patients. If you wish to comment on any aspects of our service, please speak to one of our receptionists who will be pleased to help. A copy of the practice complaints procedure is available to view or download below which complies with the NHS complaints procedure.  You can raise a verbal or written complaint, or with the assistance of sign language or via a representative.

Email: WICCG.greasbygrouppractice@nhs.net for suggestions and complaints. PALS can offer independent advocacy on 0800 054 2137.

The practice is regulated by the Care Quality Commission,  you can contact them on tel. 03000 616161, fax 03000 616 171 between 8.30 and 17.30 or write to them at CQC National Customer Services Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA or visit their website at www.cqc.org.uk.

Complaints Procedure Patient Leaflet

Patient complaint form

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

PATIENTS MOVING OUTSIDE OUR CATCHMENT AREA

It is the practice policy that if patients that are registered at the practice move from living within the practice area to outside the practice area they will be de-registered from our practice list on the grounds that the patient has moved out of our area. It is the patient’s responsibility to re-register at a new GP surgery in the area where they are now living in order to receive continuing care.

The NHS PCSE will be able to provide you with a list of GP’s in your area to help you find a new GP. They can be contacted on 0333 0142884. Alternatively if you have access to the internet you can find GP information on the NHS Choices website http://www.nhs.uk/Service-Search/GP/LocationSearch/4

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.